Customer Service
A lean out-of-the-box solution for all your startup needs
When you are in the middle of a startup opportunity, or extending your current practice. You may not have the time or bandwidth to address all you customer needs in a timely and acceptable manner. Studies have shown people want to talk to a human; not a recording or online service. According to a study by Google, 61% of mobile users call a business when they’re in the purchase phase of the buying cycle. The majority of respondents would call instead of reach out online because they’re looking to get a quick answer (59%) or talk to a real person (57%). The study also found that consumers are more likely to call a business when making a high-value purchase in verticals such as auto, finance, or travel.
With FCG Customer Service Solutions we can provide all your customer service needs so you can focus on building your product and running your business.
Our unique offerings include the following:
Phone Systems - A fully functioning phone system can be costly to purchase and cumbersome to learn. By using FCG’s current phone system we can provide analytics on call volume and feature functions at a much lower cost..
Ticketing Systems - The ability to track tickets can be beneficial in learning about the nature of your customers. But entire systems can be an added cost and maintenance. By using FCG’s ticketing system we can track all your issues, problems, and questions to provide timely reports, to leadership and investors, on your unique customer requirements.
Bandwidth - Add new employees and training them to handle your customer needs is costly and time consuming. By allowing FCG to handle all your customer service needs your are free to run your company and build your product. Not hiring and training staff.
Customer Service desk can solve many needs.
Customer Service
Order Processing
Information Gathering
Chat Support